Jenny

Review of British High Commission(Counci...

After realising that my sons passport needs renewi...

After realising that my sons passport needs renewing to use it for a trip to Abu Dhabi i wasn't helped very much by the consulate. I needed to know if he has to be there in person to make the application. The woman I spoke to just said "all information is on the website". I was looking at the website at the time and informed here that it doesn't say the conditions when its for a child's renewal. In the end I gave up and realised that I will just have to make an appointment in Delhi and presume we'd have to be there in person. NOT HELPFUL AT ALL. being pointed to another website when i want to speak to a person is not customer services. God help me should i have a real problem whilst living in India. Poor poor show.