Carly Lappin

Review of Toyota of Lewisville -- RML Au...

I have usually enjoyed getting my Toyota Corolla s...

I have usually enjoyed getting my Toyota Corolla serviced here, but this time was frustrating. I made an appointment a week out for 10am on a Monday morning. I arrived at the dealership at 9:30am and there wasn't any unusually busy traffic. I'm currently still waiting here for my car to be serviced - I came in for a 5,000 mile tune up (oil & tire rotation). It has been over 2 hours of a wait...let me mention again I made an appointment. I am very disappointed in the lack of communication about wait time and prioritizing those who have made an appointment in advance. Needless to say I will second guess myself if I schedule my next tune up at this location.