Frank Rydzewski

Review of germain toyota

Worst service experience ever. I received a safety...

Worst service experience ever. I received a safety recall on my 2020 Highlander which Toyota said would take about 1 hour to program. I finally was able to pick up my car 7 hours later after 3 phone calls and three visits to the service dept because I couldn't get my service rep to return my phone calls. I have purchased 3 new cars from this dealership in the last few years and have always gotten great service form the sales dept. the service dept not so much !