Unorganized staff, poor management, and over-the-t...

Unorganized staff, poor management, and over-the-top long waiting lines. Yes, Caesar's Palace is beautiful and breathtaking, but our experience was negative because of how the hotel is managed and staff being unable to be on top of providing what should be an excellent customer service experience at such an expensive and well known hotel. Pretty disappointed to say the least. The staff at the Bacchanal Buffet screwed up the charges, which I had to get out of my line to get refunded for difference, and Rewards staff gave out wrong information about the buffet prices too. Because of this negative experience, I lost trust in this hotel and would not recommend anyone who wants the entertainment experience at such establishment as the Caesar's Palace. It's only noteworthy "positive" experience is its facade of beautiful casino, restaurants, and architecture.