If I could give it a Zero star, I would.

If I could give it a Zero star, I would.

Earlier this week, I received a marketing letter stating they were interested in purchasing my vehicle, and it was going to be an aggressive offer, so I called them. They said based on my service records they expected the offer to upwards of $9k, without purchasing a new vehicle. I told them I would bring it up on Saturday then to get an offer in writing.

We get there, the salesman had the Used Car Manager (Don Thompson) take a look at my car. He comes back 10 minutes later and he offers me $6500. Since that was due to a clerical error, he corrects and offers $7500. Since we had already been to another Ford dealer, we had an existing offer of $8500. We told him that, he said he would be right back.

2 minutes later he comes back and offers us $8000 and tells us that he really doesn't care for Mustangs. He also tried to tell me that the car had a broken tire rod and that the car shakes. Since we had the car in the shop, at this dealer less than 6 months ago, and they repaired that issue, we were confused. No other car dealers that test drove our vehicle, the same day Pearson did, mentioned ANY mechanical problems at all. So, my take is that he just did not want to be bothered with a Mustang because he did not like them to begin with.

We pointed out that the Kelly Blue Book value for trade in was $8500 to $9500, and retail was $10500 to $11500, his offer seemed low. He did not seem to care. I felt that my asking him to give us the aggressive offer, that their letter mentioned, was a bother to him and that we were wasting his time. This attitude really turns me off to ever deal with this dealer again, including for service.

Update based on Dealer response:
As I discussed with Mr. Pearson on the phone, there was no issue with the front end, in fact the Pearson Service Center had corrected that just a few months ago, and as I told him, the car had been parked and covered since. If you would have checked my service records for the Mustang you would have seen that we had taken it in for that exact issue. And we actually had to bring it back, for the service department to fix it properly. In my opinion you are stating that your Service Department did not do their job. Two other dealers drove the car the same day, and gave estimates, neither found any noise or issues. Regarding the Odometer, that was discussed and was a non-issue, and was being rectified by the dealer we had purchased the car from. They were going to contact the BMV and have that fixed.

The issue that when we came in on the day noted, we were offered $6500 for our car, and told by the Used Car Manager that he did not care for Mustangs, which we believe is ultimately why he claimed there were repairs needed and low balling the offer. Your response does not accurately represent what Mr. Pearson and I discussed at all. He did offer us the $8500, but he stated that the odometer issue would need to be addressed first, before he could purchase the car. I told him, thanks for offer, but the Used Car Manager left such a negative impression that we were going to sell it to someone else.