It wasn't the "Disney" experience I expected. Yes ...

It wasn't the "Disney" experience I expected. Yes it had all the pricing like a Disney place but some things were not really Disney special. My son left his stuff puppy on the bed a d housekeeping came to change the sheets. Apparently the stuffed dog was also taken with the linens. It was 5 hrs after they came when we discovered the dog was missing. Called the folks at the front and said they would make a note and that was it. I called the next day to see if there was an update and the cast member said we already took the report and if anything comes up we would call you in a rude way. Okay it's just a stuff animal but it meant the world to my son. So it's our fault for losing it but a little compassion or disney magic would have been helpful. Like some folks in other service industries would say this COULD have been a great opportunity to make magic for a 3yr olds life and a super Disney fan for life but it was totally missed by this cast member.

So long review short... Aulani is another nice expensive hotel but the staff missed big time on making magic for my family and especially my son.