Chelsea B Review of Hagerstown Ford
Do not recommend this dealership at all. Bought a ...
Do not recommend this dealership at all. Bought a truck that was claimed to pass a rigorous inspection which was a complete LIE! I would never buy anything from them that is sold as is since they do not care if the vehicle is safe. The tires were so bad that they can not pass inspection. This is not a cosmic issue. It s a safely issue!!!!
We called back the next day they were open and was told that the truck never got inspected because their inspection guy was off last week!
We were scheduled to leave for vacation Wednesday morning and was in a pinch to get the truck able to leave by then. In a hurry to get the truck tires, they offered to pay for two tires to help out,, which we agreed to even tho they should have paid for everything after selling a vehicle that DID NOT GET INSPECTED like they claimed online.
We were told the tires were ordered on Monday which they did not order until Tuesday morning. They said they would be in Tuesday afternoon, then Wednesday by noon, at noon we were told 2pm they would be in. We found the tires somewhere else because we were already missing one day of our vacation due to the lack of urgency it was to them to get the tires in. I told them we needed a check reimbursement for the tires which was claimed to be signed by Monday and able for us to pickup from the store.
Monday, we called and it wasn t ready yet. Then I called Tuesday and was told it was mailed out so now we had to wait for the reimbursement instead of getting the check that day. I asked to get an email or something in writing since we had already been lied to several times before this. Which I never got.
We have bought several vehicles over the years and this is by far the worst customer service I have ever received.
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