Steven Youssef

Review of Three County Volkswagen

Service was not done in a timely manner. I called ...

Service was not done in a timely manner. I called for a vehicle recall that should take 1 hour to fix and an oil change. The lady on the phone said since they are down to 3 mechanics, she would rather schedule me a little far ahead so that I wouldn t wait for long and she had recommended that I would leave my car just in case it takes longer than an hour and I was fine with it.
Dropped my car off at 10 am and I came at 4:20 PM and my car is still not done. That s 6 hours for a 1 hour recall and an oil change.

It would have been better if they called and re-scheduled my appointment instead of holding my car for 6+ hours not allowing me to get to other appointments I had later that day.