Room was clean and view was nice. The heat didn t...

Room was clean and view was nice. The heat didn t work and it was freezing (rainy and cold unseasonably cold).
Room service and attendant was wonderful.
Tablet in room didn t work, they picked it up promptly but it never did come back to the room as promised.
Item was left in the room, they retrieved it right away and shipping info was complete. I paid for next day shipping and four days later still have not received item. They insisted it went out days ago however the USPS disagrees and tracking shows it wasn t picked up till late afternoon three days later. I can understand mistakes however each of the four people I spoke with promised that I would receive an email with the status... they did not follow through.
Finally upon check in I was told they were not even close to occupancy and a late check out should be fine but would have to request in the am. Same staff member told me the next morning there was no way to have a late checkout due to them being completely full. ???
For the price paid I would think attention to detail and customer service would be 5star.