Jennifer McNeill

Review of SeaWorld Parks & Resorts Orlan...

While the park itself is wonderful, i am giving it...

While the park itself is wonderful, i am giving it 1 star to bring attention to their annual passes for Florida residents. Florida residents beware of the annual passholder EZpay process. When it comes time for renewal, if you make any changes to your passes you must call them even though it gives you the option to renew online. If you don't call them, you will get charged for your old passes and your new passes. They will issue a refund but it takes forever. I have called 4 times about my refund and was told twice that they can't see anything about a refund on my account and then when I have spoken to a supervisor each time I am told it will be another week or two. This will be the last year we have annual passes with them.