Eleanor Rickers

Review of The White Closet

Quite disappointed in my experience.

Quite disappointed in my experience.
Having read lots of reviews on this shop and seeing they had won awards, I was very excited about my appointment.


We arrived at the shop at 9.55, it was raining. We knocked on the door to be told to come back at 10 o'clock as they weren't quite ready.
We hung around under umbrellas in the wind and rain for 5 minutes near the store. The other Bridal shops I have previously been to I had arrived early and was allowed in. If you have a 10o'clock appointment you make sure the shop is ready for 9.45 to allow for people arriving early?!

Upon arrival we were welcomed, ladies working in there were friendly.
* My bridal party told me after that the floor was wet - they had clearly just mopped. I didn't notice this as was immediately drawn to the dresses.



The consultant was friendly and talked me through the designers.
It was the Anna Kara Trunk Show weekend, but not much info about the designer. I was looking forward to seeing her new collection but I was told they don't always have the new dresses in store, not quite sure were they go?! Dresses they had on their Instagram they didn't have in store.

I selected around 5 dresses. A lot of them didn't suit me - which I was fine with, all part of the process.
Compared to other bridal shops I have been, I did't get any feedback from the consultant. She kept pulling so many different dresses, I was fed up by the end. I did decide on some separates I liked, but I don't think it's "The One".
I would say the dresses were quite worn - there was makeup on quite a few and the hems were dirty.
I was expected to feel bit more special - get better service at Topshop Personal Shopping.
Overall I'm disappointed.