Overall the hotel was nice...typical Marriott. How...

Overall the hotel was nice...typical Marriott. However, we were very disappointed in the desk staff. We finished our business quicker than expected and called the hotel to see if we could check in early. We were told our room was ready, so we headed right over. Upon arrival we were informed that no, our room was not ready. I was livid and finally got the rather unhelpful staff to find an available room for us. They argued that we were checking in early and they didn't owe us anything. I pointed out we wouldn't have driven over if they told us our room wasn't ready in the first place. Ridiculous.