I bought my car brand new in the summer of 2013 an...

I bought my car brand new in the summer of 2013 and had nothing but pleasant experiences through the buying process. My impression of this company was quickly reversed from the moment I walked into the service center. I needed to get a tire replaced under warranty and was dragged in 4 different times before the tire was finally replaced. I had an oil pressure transmitter go bad on the vehicle and brought it in for warranty work. I was told the car was all set, the computer just needed an update. I turned on the car and the check engine light was still on, as if the vehicle hadn't been touched since I dropped it off. Most recently I noticed a dent in my rocker panel. Last month Northtown had my vehicle to replace the tires and coincidentally the dent perfectly matches the leg on their lift. One of the technicians clearly lifted the car incorrectly and I was certainly never made aware of it. Infuriated, I brought this to the shops attention where I was told by the service manager "you probably hit a curb, we definitely didnt do this." I don't think I need to go into detail as to why this is physically impossible, but the arrogance displayed by the manager will have me never bringing a vehicle to this company again. I am completely taken aback by the complete disregard northtown has for customer satisfaction, and will not be doing business there again. The sales department was the only thing keeping me there (they truly hold the company together) but the service department's inability to satisfy even the slightest expectations I've had with them is more than enough reason to not give them anymore chances than I already have.