Incompetent. Dishonest. Enraging.

Incompetent. Dishonest. Enraging.
The company placed a forced insurance policy on my mortgage although I carried a policy through a third party. Two years later, I am still receiving collections calls seeking payment for an unpaid balance resulting from this clerical error. I have spoken to dozens of dovenmuehle representatives of all levels of the corporate chain. I have had corporate management assure me that the problem was corrected and I would be relieved of the burden. Yet the refused to send documentation and so the calls continue. I have now learned that they have reported me to the credit agencies for this erroneous balance. Effectively marring an otherwise stellar credit score and essentially slandering me to all future potential lenders and or business ventures.
Tried to resolve the issue for the millionth time but was hung up on by a department manager because I tries to record the conversation as documentation.
Avoid this company at all costs.
Refinance!