Amy Parker

Review of VUmc

This rating is for patient billing ONLY! The Child...

This rating is for patient billing ONLY! The Children's Hospital is probably one of the best hospitals ever I couldn't have asked for better service for my child. The doctors were amazing anf the nurses did everything they could to make sure my daughter was comfortable during her surgery. However, the billing department is another story. My husband who served in the Army had Tricare on our family. His 6 years were up 4 days after my daughter got hurt so her surgery was paid for but her doctor visits we're not paid for until we got new insurance 4 weeks later. I saved money and called them to pay what we owed on her doctor bills. I was told $520 so I paid it I was then told that I didn't know any more money. I get a notice from Affiliated creditors saying that I still owe $456.30. When I called to tell them I paid it they told me I didnt so I call Vanderbilt patient billing. The woman I spoke with was eating something and smaking it in my ear and was also very rude. She did not have any answers for me except that I still owed the $456. Every time I asked her a question she would respond back with another question in a very hateful voice. Inside I'm frustrated because I owe this much money and i was doing everything I could to be as kind as possible only to be spoken to in a rude way. It took every ounce of control for me not to scream at this lady. She did not give me her name. I literally had to just hang up the phone because of how rude this woman was being to me.