Absolutely horrible customer service!!! I was noti...

Absolutely horrible customer service!!! I was notified this morning of fraud on my bank card. Someone charged over $800 on AIRBNB. I called the bank took care of that but then called AirBNB and they confirmed the account that used my card was NOT me and confirmed the card was mine and that was fraud. Instead of canceling the payment so it can be released in my bank account they are making me wait... god knows how long for someone to reach out to me. Horrible! You clearly confirmed it was fruad... cancel the charge in the account that used my card illegally!