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Bonni McNaughton

4 years ago

I have used this facility 4 times over the years f...

I have used this facility 4 times over the years for pup emergencies (different dogs for different reasons). While they are expensive, their services, nurses & doctors are second to none. They are straight forward, do not over-treat (surgery and a tube when a stitch would suffice for example), and gentle to both pet and owner. I will by far RECOMMEND THIS FACILITY OVER ANY OTHER IN THE AREA.

The reason I CAN'T GIVE THEM 5 STARS is because the front desk person is so non-reactive. When I come in with a dog bleeding to death in my arms, or pull up honking, I expect someone to run to meet me, or at least start the process of getting a trauma care person to assist... Not slowly stand up behind the desk, pet their dog, then ask me if I need help. This has happened EVERY time I've been there. I understand that keeping calm is a important part of the position, but ANY sense of urgency would be more appropriate when dealing with obvious life and death situations.

Thank you for reading this.

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