Jose Cardenas

Review of Autobahn USA

After going through around 20 dealerships both new...

After going through around 20 dealerships both new and used, Mercedes authorized and not, after test driving soooo many Mercedes-Benz, I came across Autobahn USA and my search was over.

As soon as I came through the door there was someone waiting to help me with anything I needed, no waiting around, no pushy sales person. Brandon helped me with anything I could need and he got straight to the point, I had a specific Mercedes-Benz in mind and I knew it was hard to find, but I also knew most dealerships had a least 1 amongst the 100s of cars. Other dealers would offer me tons of cars close to what I wanted, or even tried upselling me more than I wanted OR could afford, I wasn't very keen to this, but Brandon asked me exactly what I wanted, he didn't try to upsell me or anything, in fact he found me a cheaper car and tried to sell me that one first pointing out that it was below my budget and perfect for savings. We talked and talked about tons of things until finally I said, ok THIS is the dealer for me, and THIS is the car for me.

A few days later I had to come back down to finalize some paperwork, on my way here I got an odd error code on my new-to-me car, so I thought "alright?" but it quickly faded away. As I was singing some paperwork, I asked if they could take a look the car and so I talked to Michael (sales manager) and he assured me they were going to see what was wrong, a few minutes later they didn't find anything odd, but they kept looking, about 30 minutes later they came to me saying their mechanics did manage to pull 'stored' codes, they would appear sometimes and go away, and so they scheduled me for a checkup at a Mercedes dealership near me, all under warranty.
My point is, never did they even doubt me, they helped me as much as they could, and even when they found nothing, they took my word for it and still kept looking for issues, that kind of trust and service is why I am leaving this review. I am super happy with my experience here, and would 100% buy my next car here.