First of all, I would like to say as a singer and ...

First of all, I would like to say as a singer and vocal teacher, as well as educator and mother, that I am very disappointed. I got to know the owner of this business for the first time today and I have the impression that the lady is purely about the business and less about the kids. The ladies who have been buying since then have always been friendly, polite and friendly But it's well known that a fish starts stinking from the head. Why? - An insignificant story? - But which lets look deeply. I have bought a children's drinking bottle, which had material defects after two days. And in the way that a child would hurt very well, that could cut. I wanted to reclaim this bottle. But I did not have the receipt anymore. But I am since 2011 in the computer of this business as a regular customer stored. First, I was told clearly without proof it is not. When I pointed out that this is not ok, since I'm after all very often shopping there, I am known and also stored in the computer bin.Keine Chance.Ich then asked for Mrs. Thoma. This showed no means of goodwill and service opposite me. When I was really angry. She said out of goodwill she would try to print out a second proof of purchase, if still possible. I should still look around. I have already spent more than 6 minutes there and replied that I had no interest in looking after Ware because I would not buy anything there if I was so little service. Then she was offended, described me as unfriendly and refused to print out the document. Of course, you know that no one for 12.95 euros a lawyer turns on. But since this is about children's toys, I want other consumers to know what inner attitude they are dealing with in this business. Unless you are friends, relatives, or acquaintances with the lady. - Country life I've always liked to shop there, even if it is more expensive than for example Amazon and not just the highest quality toys has (I rather recommend Holzwurm Landshut etc). Dear Mrs. Thoma, only good that you are not on sale, you would have lost me as a customer much sooner.And it is bad that you understand the dependence of the rural population, with slow Internet, so exploit. They are the children, the quality and the customers simply and simply does not confess to a customer even to be angry, so do not even have a clue of reclamation. Only the turnover counts. That's my subjective impression ..- A great pity.- And yes, that makes me very angry, because it's the sour money earned by the customers YOU live on.-And the health of our children!