3 years ago

Overall room looks decent and amenities are solid....

Overall room looks decent and amenities are solid. Realized there was a huge ant problem in our room. Ants on counter, ants on floor, ants on our stuff. Pretty awful customer experience. Tried to let them know a bunch of our food had been ruined and literally called 3 times, left my name and number, and was told a manager would call. Still never heard back, response I got was that I could try calling back later. If your room has no ants and you have no issues that require help then you should be good. Our experience was not that however. Was our honeymoon trip and definitely anticipated better.

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