DO NOT USE HOPPA. This company use local provides ...

DO NOT USE HOPPA. This company use local provides for the taxi services. The first time we used Hoppa, the driver was late to pick us up, but arrived within 15 minutes. The second time, the driver did not turn up at all and we almost missed our flight. I complained and was refused a refund as the driver claimed they were there waiting. The customer care is non-existent. A very disappointing service which I will not be using again.
DESPITE THE COMPANY CLAIMING THAT SOMEONE WILL BE IN CONTACT (BELOW) - I AM STILL WAITING TO BE CONTACTED.

15 days after my last email, I finally had a response from Hoppa clarifying that the taxi was late to collect us, however they could only offer a partial refund. The service itself and the customer care is appalling.