I m writing this because I m displeased and I have...

I m writing this because I m displeased and I haven t even stayed there yet ! The amount off CUSTOMER SERVICE That I ve been given is truly disappointing.. I booked a room back in June spoke to people multiple times confirming my reservation was good two days ago I received an email saying we hope to see you on the 25th of August... today I received an email at 6 talking about how my reservation was cancelled ... I called and spoke to 4 different people with 4 different answered and NOBODY Can help me .. all they tried to do was give me a room that was more expensive .. if I wanted the more expensive place I would have got it.. nobody has tried to accommodate me on behalf of these troubles .. this is truly poor customer service.. FUNNY thing is I booked it DIRECTLY THROUGH THEIR WEBSITE!! And this is the THANKS I get .. now I have no where to stay .. some vacation this is...