I find that there is a significant difference betw...

I find that there is a significant difference between what I'm told the cost is of service, and what I actually pay. Even when no extra work was done. I also find that the customer service is very hit and miss. To elaborate, my family has generations of business with Ford, and so does my husbands, and after losing our keys in a house fire inn Christmas Eve, they offered little help in the matter. I waited a week for a set of keys that cost $680 while having nothing else to drive.