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Michelle Horning

3 years ago

On January 31, 2015 I had two nails in my Quest va...

On January 31, 2015 I had two nails in my Quest van tire. I was in a panic to get it repaired because my friend's dad was very sick in the hospital and I had to go get her boys in Daytona. They did not have my tire in stock and all the tire warehouses were closed because it was a Saturday. I knew I could not drive all that way on a small tire. My advisor Bill was amazing. He arranged for an Armada car for me to use until my tire was repaired. This is the third Nissan vehicle I have owned and I always am so impressed with the service department. I do all my service there.

In addition, my husband always wants me to shop around for tires when we need new ones but I found the price at Nissan better than most places even the Costco and Sam's Club that some of my friends use. They have a buy 3 get 1 free promotion all the time. The best surprise is when I went to pick my car up, my tire was replaced free under their tire protection plan since I bought new tires in the last 12 months. My husband was shocked and said okay I will never make you shop around for tires again because we cannot beat how they treated us in this situation.

Cars are always stressful and repair costs are never put into our budgets but Nissan has always been honest and fair to deal with. Thank you Bill, Jai, Corey and all the service team at Nissan for making my service experience so positive.

I am planning on purchasing a car for my daughter to drive and I am certain it will be a Nissan.

Thanks again,

Michelle Horning

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