Stacie Mangus

Review of Willamette Pass Ski area

If I could give zero stars, I would. However shout...

If I could give zero stars, I would. However shout out to the younger girl who hands out the snowboards downstairs and the older gentleman who was the greeter, they were seriously the only good part of my trip.

Willamette Pass double charged me and is refusing to give it back, took $496 out of my account instead of $248!! Their customer service is a joke, when I tried to email to explain what happened they were nothing but snarky and I was basically told tough luck. It has been a long back and forth conversation of them being rude and now they won t even answer my email! I ve tried calling multiple times which gives no option to speak to somebody and I even talked to them at the resort before I emailed and was told the refund would take a while, try again in two months by the front ticket lady.

Since they now won t even reply I had to open a fraudulent dispute with my bank. Not to mention while we were there every employee was down right rude (apart from two people we interacted with mentioned above) and acted like they hated their life or would rather be anywhere else. The lift operators were not attentive at all either and we saw a lot of almost accidents which we seriously so scary to see. This was my first and last time coming here. I d sooo much rather spend more money traveling to Mt Bachelor then ever ever return here. At least there I know they have integrity as well as their customer s safety as a priority.