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Review of Insurance Corporation of Briti...

The customer service I recently experienced at ICB...

The customer service I recently experienced at ICBC Headquarters in North Vancouver was excellent. I went to ICBC HQ to drop off a Collector's plates application and related photos. After entering off Esplande, I was greeted by a friendly security guard who suggested I go to the main entrance (facing the SeaBus) and speak to someone in the Collector's plates section. I was surprised, I thought I would just drop off an envelope. Actually see someone in person without an appointment? No way, right? So, I went over and within 10 minutes of walking in the door I was speaking to someone about Collector's plates! He was super friendly, funny and took the time to review my application, which was approved. I told him my insurance would expire in 2 days. He said that he'd complete the application and I could come back in 2 days to get my new plates and insurance at the Collector rate, wow! Yesterday I went in and got the plates and insurance. Again, my experience with everyone was outstanding and everything was processed quickly. I was in and out within 20 minutes. Those providing customer service at ICBC can't do anything about pricey car insurance rates, but they can make customer experiences positive; mine was and then some. Thanks for the seamless and enjoyable experience.