Di Miller

Review of FrontStep

Can you choose "zero" stars? This company took ov...

Can you choose "zero" stars? This company took over the web hosting company that my property management company used for its website. At Home Net since 2006. When we had At Home Net, we were extremely pleased with their services. However, earlier this year we received a letter that there would be a transition from At Home Net to Front Steps and we were left with no choice but to sign up with them and transition our websites or we'd be left with nothing including no tech support!

I've dealt with 5 different people over there since February 2018 and as of 12/12/18 we still have no transition, they refuse to return phone calls or emails and the links they sent us to the "new & upgraded sites" are TERRIBLE! They have given us 6 choices & they all look the same. They've also over charged us for one of our websites and refuse to refund the money after multiple attempts.

They've told us that owners have to change their login ID's to what Front Steps chooses and that all of our log in information is going to be changed. They've told us they would move everything over (this was supposed to begin 8/1/18) and now they are giving us the runaround that we have to do much of it.

Run for the hills & find a new web hosting company. That's what we are being forced to do.