The high ratings a mystery to me. The rooms are a...

The high ratings a mystery to me. The rooms are attractive, sure, but so many other things are off. So-so cleanliness, terrible in-room dining, impersonal service.

Check-In: Checking in there was an automated kiosk system, which then sent to meet someone at the desk. Not a smile, not a suggestion to help, it felt the person did me a favor checking me in. And the KIOSKS which are trying to eliminate people behind counters had confused people around them. Terrible.

Cleanliness: Then, I did find a couple of hairs which didn't belong to me in the bathroom. Yay.

Service: I received a text from a robot concierge with automated answers to my question. Seems like the hotel is making a very special effort to eliminate humans. I've barely seen people who work here, I was unimpressed with the service I did come across.

DINING: In-room dining was terrible. I'm willing to pay $56 for a burger, but make it at least better than barely edible. The coleslaw was inedible and sour, burger chewy. The room service - which you also order by text and not by speaking to a person - was supposed to arrive 6PM (according to them), but came 40 minutes early....which is great unless you were timing your bath to be before the meal.

Then, the staff didn't now how to use a gift card I received.

SPA: The spa - which is so highly ranked - had old furniture. I came for a pedicure, and my toe was cut, the massage seat didn't work right, and it took forever to check out. So much for getting pampered.

SPA: Lastly, the elevator and lobby have a strong chemical perfumed smell, probably to cover the smoke from casino. I get it, it's Vegas, but no need to choke the visitors.

Another oddball fact. I came as one person, they knew this, but gave me a room with two bathrooms. This is just weird. Demonstrates the lack of attention.

BTW: no free coffee in the room. Four cheap K-Cups for $14.50.

I've been to nice hotels, I know the potential for a place like this and value of the price I paid. It's just not here.