Mr. Mercadolibre. I am writing to you here because...

Mr. Mercadolibre. I am writing to you here because the site is now impossible. I have been a user since its inception. I have bought products of all kinds, I have sent them everywhere I went. I never had problems with you, it seems to me a very important place to get products to the whole country. She was happy with the service, the rating system, the vendors and products, the complaints, etc. But a short time ago that all that system that I think was quite perfect, changed ... but not like before that each change was to be perfected. Now the change is to limit everything. For example when I receive the product how to qualify it ....? how to rate the seller ... how to make a claim? All of those options are now limited to black or white. I used to read the user statements about the product to buy from the seller. And now when I read it I am suspicious since when I buy I only have two or three options ... so those ratings that appear there in every detail of who are they? are they from the other system? so they are old ????? I am suspicious now reading the ratings. Today I am with a claim, I bought two reams of paper that was shipped before noon if I bought them before x hour. ASi did it yesterday. The day ended and the seller had not started shipping. He only replied privately that they were sending a copy and paste of responses that have eleaborados. to this day it does not respond. does not answer the phone and I ask you for help and I have only the claim option of which the seller has 7 days to respond. If I choose to cancel the purchase I only have two options: one: that the seller returned the money, the other that I arranged with the seller ... but my option is not: my seller does not attend, does not arrange does not send nothing!!!!!!!!!! I bought because I said shipping on the day and now the shipping will be when the seller wants. I do not have how to cancel the purchase, before yes. The new systems that developers have to limit option cases to two or three options ... is because they don't use applications. It would be good if they made them use them in a real way so they see what happens. A good seller (I say this for you) must use their products !! This way he sees that they fail or not, like selling them, living all the experiences of what I produce.