It was my birthday on 24 June 17 but I waited one ...

It was my birthday on 24 June 17 but I waited one hour at the reception with my sleeping child to try and check in. After the wait, I was told that I got to wait another 20-25 mins before I could check in. Hence, I left my luggage at the reception and left. I got a call at 5 pm to inform that I could check in. This is unacceptable!!!

Few weeks before the stay, I had requested for a baby crib and when I reached the hotel the first time, I repeated my request. When I finally checked in at 10pm, the crib was still not in my room.

This causes an unpleasant experience for my birthday this year. Very disappointing