Angela Santos

Review of Aulani, A Disney Resort and Sp...

The hotel is great overall, it makes you and your ...

The hotel is great overall, it makes you and your family special as activities and places are exclusive to you guys. (Apart from overpriced price) Sadly, I couldn't say the same for the service. From the beginning, my family wasn't as welcomed as the other families. Front desk explained a lot more of the activities and catered more for the other families while my family got the short end of the stick. Most staff members are quite rude with answering questions and honestly just look like they hate their jobs. My family are also DVC members, and went to the holoholo tours office (which looks like they are always understaffed, only one staff member is present, compared to the office adjacent to it) to ask and buy Luau tickets, the lady was on the phone and did not even acknowledge us to tell us to wait. She acted as if we were not even standing in front of her, waiting to end her phone call. Besides Richard from the DVC staff, cleaning ladies, and miki from beach rentals, the staff left me at a pretty bad mood throughout.