Seri Ousley

Review of TruHome Solutions, LLC

DO NOT USE THIS COMPANY!!!

DO NOT USE THIS COMPANY!!!
Over ten years ago, I decided to use the credit union (that had been my only bank account) to refinance my mortgage. Truhome was the managing firm for Neighborhood Credit Union. A few months ago, I decided to sell my home a purchase in another city. After 34 years with the same credit union and no issues, I never even considered another lender for a conventional loan. Seven days before my scheduled close, I was informed that the appraisal (that was 105k MORE than the loan request because of my large down payment) listed a crack above ONE sticking door and claimed that a structural engineer was needed to inspect because it had foundation issues. I had already had a foundation expert out during my option period and he found no elevation changes over the entire house and deemed the pier and beam foundation to be working as intended. There was a <.25 inch difference in that single door frame. This report was sent to Truhome (Zach Green officer and Sam Kincy -processor) and they still insisted that a structural engineer had to be hired. I immediately told them we are done. My realtor spoke to Zach and he claimed they were speaking to lawyers and agreed that common sense needed to be used. A man that identified himself as Zach s boss (Doug or Dave?) also contacted my realtor and when common sense was mentioned he exclaimed, well, we can't use common sense! (I agree -they don't have common sense!)
Luckily, I was able to secure another lender and this one actually has great reviews! Loyalty and longevity mean nothing to Truhome/Neighborhood Credit Union. I would not trust them to finance a dog house.
Do Not consider this company for ANY type of loan!!!