Jimmy Calasso

Review of Smithtown Toyota

I want to start out by saying that I am extremely ...

I want to start out by saying that I am extremely picky. When I buy anything, I have to have it just so and don't concede on anything. I was only shopping for a truck for about three weeks. I walked into a few Toyota dealers on LI and was extremely overwhelmed and at one point, creeped out. Dealerships these day have no character; they lack any charm or that homey feeling from the good old days of buying cars. Smithtown Toyota has a great old-school feel when you walk in the door. It's not like walking into a mausoleum or a huge stadium. I sat down with Mike Bourne and felt like a normal human being. He respected that I did my research and knew what I wanted. I told him what I was looking for (2017 Toyota Tacoma in Magnetic Grey Metallic, 6 speed manual, with the HH package), and though he knew it would be difficult, he was sure that he could find me one. After a day or so, I decided I would proceed. I told him to locate me the truck on a Saturday and by Monday at 10:00AM, they had located my truck and said they may be able to have it next week. Thursday of that same week, they said my truck was in. The sales process was great and Mike and I worked out very awesome prices for the truck under the circumstances. Their staff like Jim at the counter who congratulated me on my pending engagement and guys like Tom in the parts department who loaned me a ratchet strap to take home my new exhaust, are phenomenal human beings. If you're looking to buy a Toyota, especially if you are picky and want something special, go see Mike Bourne at Smithtown Toyota. They will help you and make you feel like a normal person rather than a sale. Bravo to all, you've earned a Toyota customer for life.