As a director of customer operations, I know well ...

As a director of customer operations, I know well the difference a single staff member can make on a customer s experience. Last month I requested a quote online and was introduced to Trevor. He was courteous and professional. While I did not execute the on the quotation immediately, Trevor remained patient and followed up in a friendly and non-pressuring manner. After my receiving my order I was very impressed with the quality. I followed up my initial order with a second purchase but unfortunately one of the items arrived damaged. Once alerted to the damage, Trevor apologized and went to work getting a replacement sent at no charge. To make the matter even more palatable he also instructed me to discard the damaged product so that I not have to deal with the RMA process or shipping.
GREAT JOB!