Nice big rooms but terrible food and even worse as...

Nice big rooms but terrible food and even worse assistance at the front desk. I called for hours to try to get the front desk on my room phone and it was always busy. Then when I asked for a late checkout because I had medication that needed to be refrigerated they refused- even for an hour later. Disgusting. No accommodations. Say they are family friendly but not really friendly!!

Update: Patrick came and found me at the hotel a few hours after I posted this and extended my room for the day so I could keep my medication refrigerated. It was very kind!