Bob Bialik

Review of Belterra Casino Resort & Spa

The casino was busy as usual on a Friday night but...

The casino was busy as usual on a Friday night but in all the years we have been going there we have never had such a bad experience. Only one of the ten machines to cash tickets worked. The lines were horrible. Even if you won money you couldn't cash the ticket. The line at the cashier was 15 deep and only 1 cashier working. The new owners Boyd Gaming should be embarrassed! No apologies from management and nobody even trying to help the customers waiting in long lines. Terrible customer service.