Very poor service, we tried checking in for pre pa...

Very poor service, we tried checking in for pre paid rooms and they asked for voucher number even when we gave them our identity cards and they said could not find our reservation. Probably flawed process or flawed service. Waited 45 mins, didn't bother to even serve water, had to ask for it and wait again. Not worth. Lacks customer service and respect for business. I hope they realize and correct it because they do have beautiful property, well maintained. Most of the staff was good but probably front desk management is lacking accountability.