Jeannie Saum

Review of germain toyota

We visited Germain after a terrible first experien...

We visited Germain after a terrible first experience at another dealer, where the salesman had to walk back and forth across the lot to get one vehicle key at a time (for 2 hours) and then held hostage for over an hour without our own car keys, while they pressured us to buy a car with an oil leak!

We walked in to Germain's and were enthusiastically greeted by Lucy Green, who sat down with us, heard what vehicles we were interested in, looked up what they had available on her computer, told us the price and grabbed keys for 3 vehicles. We went out to the lot, looked at the interior of one, like it and drove it. She owned a vehicle of this type (Prius hybrid) and was able to tell us all about how it worked, and its features as we drove. We then looked at the second vehicle, didn't care for it and moved on to the third and drove it. We got no pressure from Lucy as we made our decision.

We decided on the Prius and she was able to work out a great deal for us. We got almost what we asked for our trade-in, got the "special internet" price, got a new 12 volt battery for the Prius(as we were concerned about the age of it) and a second key for the car. We had planned on getting financing through our own credit union, but their finance department was able to get us very favorable financing. We still had money to move over to our account for money we wanted to put down, but they had us write a check to hold until Friday, and we walked out in 2 1/2 hours with a newly washed, gas tank filled, new (to us) car!

If you go to Germain, expect friendly, polite, helpful, upfront and efficient help and we think, a fair deal!