Jessica Kenney

Review of Renaissance World Golf Village...

I was so very excited to get away for a weekend an...

I was so very excited to get away for a weekend and to attend The Players Championship. We booked a king size room and when we arrived we were not given a king size but 2 doubles. The gentleman that checked us in could have clearly seen the reservation request. After coming back to the front desk, we were treated horrible by Bryan who stated that the reservation for the bed size was only a request and not a guarantee. While I can understand this policy, my issue is with how Bryan treated paying guest with no apology or offer an any other way to correct the situation. Another guest standing in the lobby even shared she had seen several people come up without reservations and be given a king size room. After spending over $600 for a 2 night stay, I would expect better customer service. I would not recommend this hotel based on the level of no customer service received.