Red Flag

Red Flag

My husband had arranged to have a quote on gutters, soffit and fascia, a big job. Our appointment was scheduled for Wednesday, 7/31 at 7 pm. We received an appointment confirmation voice mail on Tuesday before. I called Tuesday evening to confirm, then was transferred to the technician or representative.

He reiterated what the previous rep stated, except for the time. He said 6 pm and I corrected him and said no, it's 7 pm. He then asked me if we could change it to 6 pm or if we could reschedule for Thursday night. I told him no, since our schedules were very difficult to change, so he said ok, we'll see you tomorrow at 7 pm.

Wednesday night both my husband and I were waiting on the representative. 7 pm came and no show. Approximately 7:10 pm we received a call from their appointment scheduler, informing me that they experienced a computer problem and couldn't get a hold of the representative to notify him about the appointment and if we could reschedule for Thursday night. I was also informed that I would receive a great discount for this.

At first I thought, why would I receive a big discount on a free estimate? Then I responded to the scheduler and stated that I wasn't buying their excuse of a computer issue. I in fact had this same conversation with the representative on Tuesday night and stated that we could not reschedule, our schedules are very difficult to change due to our jobs. The scheduler said, well, there's nothing more that I can do.

It's disheartening to have an issue of customer service and commitment even before you get started. Red flags went up and we've decided to look for another company.