I had the worse experience with this dealership. ...

I had the worse experience with this dealership. I traded in my Lexus RX for a ES 300h. The process was smooth, I was able to pick up the car in two days. The major problem that I had was they never submitted the paper work to Lexus Financial. So for two months I had to pay for two cars! I contacted the dealership several times and the sales man that I worked with just told me Don t worry about it, these things take time! I had to constantly call and receive the same answer. Finally, my husband had to call and then they started the process to finish my paperwork and refund my money. The sad part is that I have to drive back to Englewood to complete paperwork that was already done and pick up my check. To make it even worse, I called the manager Eric several times and was sent to voicemail that is full. This dealership is extremely unprofessional and they are quick to take your car to resell it.