In my latest experience with them, John Lewis' cus...

In my latest experience with them, John Lewis' customer service and interdepartmental communications have been absolutely appalling. If you do not even go on to read the rest of my scathing review, just take away this: DO NOT MAKE THE MISTAKE OF PURCHASING ANYTHING IMPORTANT, EVER, FROM JOHN LEWIS.

I ordered a the lovely-looking Sacha sofa (on August 7th) which stated it would take 9 weeks to arrive. On the 15th of August, I was told in am email: "your order should be ready for delivery by the 9th of October". I was called the day before the sofa was supposed to be ready for delivery, on the 8th of October, and told (in a nutshell): "actually, sorry, we don't have your sofa yet". Apparently John Lewis get the Sacha sofa from a distributor, and not only do they not have access the that company's "system"; they seemingly had no way of efficiently contacting their distributor in order to tell me where the sofa currently was and when it would be with me.



After all this, I asked to lodge a complaint - the manager told me that I could lodge a complaint but that they would consider it immediately "resolved" as they had done everything they were legally required to as specified in their fine print. This was the most lacklustre customer service experience I ever had, and from such a household name! They should be ashamed!

The sofa finally arrived today - no end to the drama either. Despite the fact that, on 4 separate phone calls, John Lewis were informed that the delivery address was a 4th-floor walkup sans lift, the deliverymen were still baffled upon learning this and were clearly not in the loop, nor were very happy about what to them was a sudden realisation. Clearly John Lewis don t treat their customers, or even their staff, very well.

I will be telling everyone I can, far and wide, NEVER to order anything, high or low value, from John Lewis unless they'd like multiple delivery delays and to be told their opinion doesn't matter as long as the legalities of the situation have been upheld. John Lewis is a company that clearly cares about making a profit - whilst doing only what they are legally obliged to do - and could not give a flying monkeys' about customer satisfaction.