Asa Ziebell

Review of Johnstons Toyota

Johnstons Toyota

Johnstons Toyota

For starters, This dealership doesn t even deserve 1 star, but I didn t have a choice. I bought a 2021 Toyota Tundra on Jan 8th with 2 miles. Picked up the truck and it had 16 miles on Jan 11th. On the day I picked up the truck to take it home it had a bad vibration. I brought it back on Jan 18th to have the vibration fix since it was due to tire balance. On Jan 19th I went to pick up my truck and the truck still had the same vibration problem that it came in with. I ended up leaving the truck once again for them to find the problem. The next day I received a phone call from the Dealership stating that the vibration was due to the factory lift kit that was put on before I bought the truck. Then they want to tell me it was not the lift kit, it was the tires. So, I tell them why put things on the truck and sell it if it s not going to ride smooth. After all this I keep on getting the runaround! It just gets better! On Jan 21st I get a call to let me know that my truck got vandalized. Only My Truck!!! So many other vehicles there and only mine gets broken into. My truck ended up with a shattered window, front 2 seats got stolen and other damages. I go there personally to speak to a manager. I was able to speak with Paul the Sales Manager and he just simply tells me there is nothing they can do about it. Not only that but he wants me to put a claim under my insurance since that s the reason why I pay for car insurance according to Paul. Although it happened in their property they do not want to be responsible for any of the damage nor give me a new truck. All this happened in their parking lot, on THEIR PROPERTY, but yet wants me to put a claim on my insurance. This dealership is not professional at all and their higher ups sure does not know how to treat or talk to their customers on a professional level. Paul, did not have a single answer to any of my questions that were asked. He just rude and not professional at all. He is supposedly under the dealership s owners rank and doesn t know how to handle this kind of situation. All I got from him was a I don t care attitude! Do you guys a favor and DO NOT waste your time or your money at this dealership. I would never recommend this place anyone. Johnstons Toyota in Middletown, NY are the worst!