Awesome location. Unfortunately, our check-in expe...

Awesome location. Unfortunately, our check-in experience was an extreme turn off. It literally took us more than an hour to check in. There was a long line and only one woman at the registration desk. It was clear that she was doing the best she could, but she could have certainly used more help. She was so flustered, we had requested a roll away bed, however, that was not in the room. When checking in, I asked if I could upgrade (paying more) the room to a suite, she told me that they did not have any suites and all the rooms were the same - 2 beds. However, when I checked in online, there were junior suites. Again, the woman at the registration desk was extremely pleasant and trying to do her best, and because of that, the people in the line were all very patient with her. As such, I think it is up to the hotel management to evaluate this situation and do something about it. Just because you are the only hotel in the vicinity with that breath taking beauty, you cannot get complacent about the service you offer. Many people in line vowed to write a bad review, and I hope they do, because again the management needs to address this, and in a timely fashion.