Dont bother using tis company! Ordered a iphone 5 ...

Dont bother using tis company! Ordered a iphone 5 for Christmas...... only to receive a phone that does not turn on! Have tried to call their customer service number only to hear an automated message to 'leave a message after the tone' - only trouble is you're not able to leave a message as the call disconnects straight away! Honestly this experience has ruined my Christmas as we had to explain to somebody their present that arrived before the 25th is not working! How do you get a full refund?? Complete waste of time!