I was at Sugar Bay Resort 3-31-14 through 4-5-14. ...

I was at Sugar Bay Resort 3-31-14 through 4-5-14. I had many concerns while there. First one being no reservation for us when we walked through the front door, don't know if it was the fault of the hotel or Vacations To Go. Lots more concerns as the day went on, then more each day until I decided it was time to get management involved. I finally talked with a gentleman named Michael on 4-3-14 and he explained that he had been brought in to correct all of the problems with the hotel. He promised me that would contact me before check out on that Saturday before 11am. I have much to say, good and bad about my trip but I would like someone to contact me before I say more. I have just calmed down enough to even start to think of writing a post. I am not one that thinks everything should be perfect, but I am one that just spent a lot of money to go on vacation and I can say I didn't enjoy my stay at Sugar Bay all because of the staff. I hope to hear from someone soon.