We really enjoyed our 4 day stay, the only negativ...

We really enjoyed our 4 day stay, the only negative was when we arrived at our room the lock was broken, they did move us but the whole episode took 3 hours. We spent the time sitting on the bed waiting for maintenance men, it would have been nice to have management give us a voucher to wait at the pool bar. 3 hours out of a short stay is quite a lot, so just feel the whole episode was impersonal. Other than that the stay was lovely with great food, excellent service at restaurants and concierge.