I went there one evening after work to look at a u...

I went there one evening after work to look at a used 2012 GMC Terrain SLT-2. I had already been to another dealer and had several more I was looking at before I was making a decision. I dealt with Greg, who at first came across very pushy. I do not like pushy sales people. I know what I want and what I will pay and you cannot bully me into a purchase. They kept making offers and insisting it was the "final" offer. I kept refusing. Finally, about 30 min before they closed, they came with one "final" offer, saying it would only be good if I bought the car RIGHT THEN. I declined, thanked him for the offer and told him I needed to check out other options.

I came back the next day, after going to other dealers. I wanted to discuss the car again, including some minor issues. I asked him about the deal and of course, last night's "final offer" was suddenly good again. I told him there were a few dirty spots on the interior that I wanted clean. He stated they would clean. The buying process TOOK HOURS. Even though I already had financing through the credit union and had already picked the car and the price. I spent most of my time "waiting my turn" to get paperwork done.

This is where I am not happy. Before I signed papers, before I said ok to the deal...I asked if the car came with both keys. He told me yes. However, once paperwork was signed and I was putting my belongings in the car, suddenly "he couldn't find" the second key. This was upsetting, bc a new key/fob can cost several hundred dollars to get from the dealer. Had he been honest with me from the get-go, I would have further negotiated the price to make up for having to get a 2nd key. Also, once the dealer paper floor mats were removed, I noticed the car had NO FLOOR MATS. No floor mats! How does that happen?! So now, in addition to buying a 2nd car key/fob, I have to buy floor mats for the front and back of the vehicle.

Another thing- they did a CRAPPY job cleaning the car. It looks like they literally just sprayed it with water and scented the inside with air freshener. The smudges I asked to be clean- weren't. The interior was barely vacuumed, when you put your hands in the creases of the back seat- completely full or dirt and sand. I understand it was a busy saturday, but come on. I just bought a $22K vehicle from you, the least you could do is clean it a little better. Also, he made a comment "we are only suppose to give you a half tank for used cars, but I gave you almost a full tank." WHAT?

Overall, I am happy with the car. I got a decent deal and I love the vehicle itself. I am not happy with the fact they lied about the key, hid the fact that there were no floor mats, and did a crappy job cleaning it.