Elisandra Iwassaki

Review of Millenium Broadway Hotel

I called the Reservation Department of Millennium ...

I called the Reservation Department of Millennium Broadway Times Square Hotel at 10:43am today to confirm my reservation - which is already paid in full for 4 nights, more than 4 months in advance, - and the guy who works in that department was extremely rude, alleging I should spell the name of the guest correctly . He also told me, in a very rude way, that he did not need the PIN Number (giving me the feeling I was bothering him with this information). I highly suggest the Management to hear the call. If this is the way the customer is treated on the phone, I can only imagine how the guests will be treated in person.
I do demand measures to be taken, since this kind of treatment is UNACCEPTABLE!
I look forward to hearing back from the Management.