shuai li

Review of ink48 - A Kimpton Hotel

Should ve just stayed home

Should ve just stayed home

Booked a one night stay at this hotel due to the location, the ratings, and for a mini staycation for my girlfriend. So many missed marks at this hotel, that if it wasn t for the heavy traffic and the hour it took us to find parking, we would ve just turned around and went home. Hotel front desk was consistently rude and dismissive. Upon check-in, the front desk agent did not greet us or look up once the entire time until he took my ID and credit card and fed it into the chip reader. Not until I had asked him what exactly what he was charging me for, that he finally looked up and ran through a spiel about a safety deposit and fee for hotel facilities which included WiFi, $10 credit for in room dining and on site restaurant, and printing up to a certain amount of pages. He went on quickly about getting to their rooftop bar and the hours of their bar and restaurant, without even stopping to take a breath. We could barely get a question in. We requested a higher floor and paid for a studio with a view but was given one on the 9th floor. The room was nice and clean with a decent view, despite the dirty windows and construction across the street which woke us up bright and early. They had an in-room minibar complete with drinks and snacks. I took a bag of gummy bears which totaled up to 9$, which I figured could be handled with the dining credit. Spoiler; it does not. No water or ice machines on the floor, so you re better off buying it from the convenience stores on the corner. The morning after, we realized we forgot toothbrushes. Made a call to front desk, and didn t get them until 20mins later. Causing us to almost miss check-out time. When we finally made it to front desk, the first agent I approached only responded with a no eye-contact (seems to be an ongoing theme here) and brisk, I m setting up. The desk agent at the end of the front desk called over and said I can assist you. Asked me for our room number even though I had already passed her the room key. She quickly printed out and handed me a receipt, without any explanations of the charges or any question of the quality of our stay. I was honestly so fed up and did not have the energy to argue. At this point I just wanted to get the hell out of Dodge.